Reports of abuse, whois inaccuracies or illegal activities about domains registered through Domain Trust Group EOOD must be sent to:
email: abuse@domaintrustgroup.com
regular mail: Attn.: Mr. Zhivko Stoyanov, zh.k. Troshevo 21, vh. B, et. 1, ap. 38, 9009 Varna, Bulgaria
Abuse complaints are being received on all our communication channels. Domain Trust Group EOOD will acknowledge receipt receiving the abuse complaint immediately as a ticket gets created, and will review and investigate it and provide an initial answer in maximum 6 hours. In case that a sufficient documentation is provided, we will respond to the complainant with the investigation outcome within 24 hours with the actions taken. If not, we will provide an update to all parties every 24 hours until we resolve the situation. Tracking is available to all parties involved, via a link in our emails.
If you have any complaints or concerns regarding our services, please reach out to us through the following channels:
email: abuse@domaintrustgroup.com
regular mail: Attn.: Mr. Zhivko Stoyanov, zh.k. Troshevo 21, vh. B, et. 1, ap. 38, 9009 Varna, Bulgaria
Upon receipt of a complaint about our services, our system automatically creates a ticket and sends an acknowledgement of its receipt to the complainant. Our team then reviews and investigates the complaint, with the aim of providing an initial response within 6 hours.
Where a complaint is accompanied by sufficient documentation, we aim to respond to the complainant with the outcome of our investigation and details of any actions taken within 24 hours. In instances where further investigation is needed, we commit to providing updates to the complainant every 24 hours until we achieve resolution.
We maintain transparency throughout this process by providing all parties with tracking capabilities via a link in our emails.
If you are not satisfied with our initial response, you have the option to escalate your complaint to our management team. This can be done by utilizing an escalation link provided in our initial response email. Our management team is committed to responding to escalated complaints within a timeframe of 72 hours.
Please make sure to provide as much information as possible about your complaint, including the nature of the problem, the service it pertains to, and any specific incidents that have occurred. This will aid us in our investigation and resolution process.